Jonas, Lars and the team keep building for life after lockdown. Hardware and software work together: visitors scan their own tickets, with options to connect box office registers, food and beverage sales, and merchandise.

In September 2021, we set up our first registers at the Iserlohn Roosters’ ice hockey arena. Until then, sales run on cash and open cash boxes. Now the venue has card payments and a dedicated POS system. Our work in ice hockey begins.

Separate tasks come together in one system. Ticketing Solutions is already more than ticketing.

We start the year outdoors. At the end of January, we switch Sauerlandpark Hemer’s ticketing to PLUG&YAY. Working at night in falling snow, we retrofit the electronics in the turnstiles and scanners. The challenge: keep the park open while we do it. New technology going in, visitors still coming through the gates. Apart from a few brief interruptions, that’s exactly how it goes.

After the pandemic, in-person ticket sales return. Our register hardware takes its place at Sportwelt Dortmund. Digital entry now has a fully equipped box office alongside it.

Later that year, Parktheater Iserlohn needs help fast. A cyberattack on a municipal IT provider leaves the theater needing a new way to sell tickets online. PLUG&YAY is ready: we set up an online store within days. Two very different jobs, one shared requirement. The technology has to work in everyday use.

In December, we move to OFFICE&FRIENDS in Iserlohn-Sümmern. Our second office, but the first that really feels like one. At the coworking space, the storage room becomes our production space.